New Online Returns and Exchange Portal – Online Orders Only
Process your return online:
You can also log in to MY ACCOUNT and lodge your request via your order.
All flavour concentrates contain food-grade ingredients and are considered a consumable and perishable product.
Change of mind or a dislike of a flavour chosen does not retain to a refund of the purchased product.
Promotional or FOC products are non refundable for cash, credit or exchange.
No returns or exchanges will occur with these unless it’s a direct result from manufacturing.
We cannot offer cash refunds due to company policy.
We cannot refund via Eftpos in store, due to bank restrictions.
If your product is deemed faulty and a refund is approved, your refund will then be processed, and a credit will be deposited into your bank account or PayPal, within a certain amount of days.
You will be asked once you have been approved to provide more information. This information will be things like bank details and name, so the refund can be processed for you.
Shipping will not be refunded, but credited to your online account.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account/PayPal account again.
Next, contact your bank/PayPal. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com